Help

Troubleshooting & FAQ

Answers to the questions people ask most often, and what to do when something is blocked.

Access and plans

I can't change anything: your workspace is read-only, usually because a trial ended, a payment failed or the subscription was cancelled. Open Plan & Billing to see the reason and fix it.
I can't add another project, AI System or user: you have reached a plan limit. Upgrade in Plan & Billing.
A menu item is missing: your role or plan does not include it. Ask your Company Admin.
Team & Access shows an upgrade prompt: project teams need Business or above.

The project invitation link doesn't work: it may have expired, or you signed in with a different email address. Ask for a new link.
I lost a project invitation link: links are shown once. Revoke the old invitation and create a new one.
A company invitation has expired: invitations last 7 days. Ask an administrator to invite you again.

Classification is disabled: confirm the Scope Check first, or give an override reason.
My tasks did not appear: tasks are created when a framework self-assessment is approved, or when an EU AI Act classification runs on a project with that framework.
A decision request was blocked: no Approval Policy matched a High-risk or Prohibited system. Ask your administrator to add a matching policy.
I can't close a corrective action: every step must be completed or skipped, and the latest verification must be approved.
A decision shows Review Required: something it relied on changed. Open the decision to see why, then reassess.

Use the Contact page for product questions, or Contact sales in Plan & Billing for billing and plan changes.

Last reviewed 2 October 2026